II.
SkillArea overview
Reference · liveskill-area:customer-success
Customer Success overview
Health scoring, retention strategies, expansion revenue, and customer lifecycle management.
Attributes
displayName
Customer Success
description
Health scoring, retention strategies, expansion revenue,
and customer lifecycle management.
domains
[]
expertiseLevels
- novice
- intermediate
- expert
Outgoing edges
applies_to3
- domain:customer-experience·DomainCustomer Experience
- specialization:customer-experience·SpecializationCustomer Experience
- specialization:sales·SpecializationSales
Incoming edges
lib_requires_skill_area120
- lib-agent:customer-experience--escalation-coordinator·LibraryAgentescalation-coordinator
- lib-agent:customer-experience--itil-service-manager·LibraryAgentitil-service-manager
- lib-agent:customer-experience--problem-analyst·LibraryAgentproblem-analyst
- lib-agent:entrepreneurship--customer-dev-expert·LibraryAgentcustomer-dev-expert
- lib-agent:logistics--freight-coordinator·LibraryAgentfreight-coordinator
- lib-agent:logistics--last-mile-coordinator·LibraryAgentlast-mile-coordinator
- lib-agent:logistics--returns-manager·LibraryAgentreturns-manager
- lib-agent:logistics--warranty-claims-coordinator·LibraryAgentwarranty-claims-coordinator
- lib-agent:sales--account-strategist-agent·LibraryAgentaccount-strategist-agent
- lib-agent:sales--alignment-facilitator-agent·LibraryAgentalignment-facilitator-agent
- lib-agent:sales--battlecard-creator-agent·LibraryAgentbattlecard-creator-agent
- lib-agent:sales--challenger-coach-agent·LibraryAgentchallenger-coach-agent
- lib-agent:sales--comp-designer-agent·LibraryAgentcomp-designer-agent
- lib-agent:sales--customer-health-agent·LibraryAgentcustomer-health-agent
- lib-agent:sales--data-steward-agent·LibraryAgentdata-steward-agent
- lib-agent:sales--deal-inspector-agent·LibraryAgentdeal-inspector-agent
- lib-agent:sales--expansion-hunter-agent·LibraryAgentexpansion-hunter-agent
- lib-agent:sales--forecast-analyst-agent·LibraryAgentforecast-analyst-agent
- lib-agent:sales--lead-router-agent·LibraryAgentlead-router-agent
- lib-agent:sales--lead-scorer-agent·LibraryAgentlead-scorer-agent
- lib-agent:sales--meddpicc-qualifier-agent·LibraryAgentmeddpicc-qualifier-agent
- lib-agent:sales--methodology-trainer-agent·LibraryAgentmethodology-trainer-agent
- lib-agent:sales--onboarding-coach-agent·LibraryAgentonboarding-coach-agent
- lib-agent:sales--pipeline-optimizer-agent·LibraryAgentpipeline-optimizer-agent
- lib-agent:sales--playbook-author-agent·LibraryAgentplaybook-author-agent
- lib-agent:sales--qbr-facilitator-agent·LibraryAgentqbr-facilitator-agent
- lib-agent:sales--quota-analyst-agent·LibraryAgentquota-analyst-agent
- lib-agent:sales--revenue-planner-agent·LibraryAgentrevenue-planner-agent
- lib-agent:sales--sandler-coach-agent·LibraryAgentsandler-coach-agent
- lib-agent:sales--spin-coach-agent·LibraryAgentspin-coach-agent
- lib-agent:sales--territory-designer-agent·LibraryAgentterritory-designer-agent
- lib-agent:sales--value-engineer-agent·LibraryAgentvalue-engineer-agent
- lib-agent:sales--win-loss-analyst-agent·LibraryAgentwin-loss-analyst-agent
- lib-agent:arts-culture--development-officer-agent·LibraryAgentdevelopment-officer-agent
- lib-agent:product-management--customer-success-pm·LibraryAgentCustomer Success PM
- lib-process:customer-experience--churn-prevention·LibraryProcesschurn-prevention
- lib-process:customer-experience--closed-loop-feedback·LibraryProcessclosed-loop-feedback
- lib-process:customer-experience--csat-collection·LibraryProcesscsat-collection
- lib-process:customer-experience--customer-health-scoring·LibraryProcesscustomer-health-scoring
- lib-process:customer-experience--customer-journey-mapping·LibraryProcesscustomer-journey-mapping
- lib-process:customer-experience--customer-onboarding·LibraryProcesscustomer-onboarding
- lib-process:customer-experience--escalation-management·LibraryProcessescalation-management
- lib-process:customer-experience--fcr-optimization·LibraryProcessfcr-optimization
- lib-process:customer-experience--feedback-analysis-pipeline·LibraryProcessfeedback-analysis-pipeline
- lib-process:customer-experience--itil-incident-management·LibraryProcessitil-incident-management
- lib-process:customer-experience--kcs-implementation·LibraryProcesskcs-implementation
- lib-process:customer-experience--knowledge-base-development·LibraryProcessknowledge-base-development
- lib-process:customer-experience--nps-survey-program·LibraryProcessnps-survey-program
- lib-process:customer-experience--problem-management·LibraryProcessproblem-management
- lib-process:customer-experience--qbr-preparation·LibraryProcessqbr-preparation
- lib-process:customer-experience--self-service-optimization·LibraryProcessself-service-optimization
- lib-process:customer-experience--service-request-fulfillment·LibraryProcessservice-request-fulfillment
- lib-process:customer-experience--sla-management·LibraryProcesssla-management
- lib-process:customer-experience--ticket-triage-routing·LibraryProcessticket-triage-routing
- lib-process:customer-experience--touchpoint-optimization·LibraryProcesstouchpoint-optimization
- lib-process:sales--account-expansion-upsell·LibraryProcessaccount-expansion-upsell
- lib-process:sales--challenger-sale-teaching·LibraryProcesschallenger-sale-teaching
- lib-process:sales--compensation-plan-design·LibraryProcesscompensation-plan-design
- lib-process:sales--competitive-battle-cards·LibraryProcesscompetitive-battle-cards
- lib-process:sales--crm-data-quality·LibraryProcesscrm-data-quality
- lib-process:sales--customer-health-monitoring·LibraryProcesscustomer-health-monitoring
- lib-process:sales--deal-risk-assessment·LibraryProcessdeal-risk-assessment
- lib-process:sales--lead-qualification-scoring·LibraryProcesslead-qualification-scoring
- lib-process:sales--lead-routing-assignment·LibraryProcesslead-routing-assignment
- lib-process:sales--meddpicc-qualification·LibraryProcessmeddpicc-qualification
- lib-process:sales--new-hire-onboarding-ramp·LibraryProcessnew-hire-onboarding-ramp
- lib-process:sales--opportunity-stage-management·LibraryProcessopportunity-stage-management
- lib-process:sales--pipeline-review-forecast·LibraryProcesspipeline-review-forecast
- lib-process:sales--qbr-process·LibraryProcessqbr-process
- lib-process:sales--quota-setting-allocation·LibraryProcessquota-setting-allocation
- lib-process:sales--revenue-forecasting-planning·LibraryProcessrevenue-forecasting-planning
- lib-process:sales--sales-marketing-alignment·LibraryProcesssales-marketing-alignment
- lib-process:sales--sales-methodology-training·LibraryProcesssales-methodology-training
- lib-process:sales--sales-playbook-development·LibraryProcesssales-playbook-development
- lib-process:sales--sandler-pain-funnel·LibraryProcesssandler-pain-funnel
- lib-process:sales--spin-selling-discovery·LibraryProcessspin-selling-discovery
- lib-process:sales--strategic-account-planning·LibraryProcessstrategic-account-planning
- lib-process:sales--territory-design-assignment·LibraryProcessterritory-design-assignment
- lib-process:sales--value-selling-roi·LibraryProcessvalue-selling-roi
- lib-process:sales--win-loss-analysis·LibraryProcesswin-loss-analysis
- lib-skill:customer-experience--crm-integration·LibrarySkillcrm-integration
- lib-skill:customer-experience--escalation-workflow·LibrarySkillescalation-workflow
- lib-skill:customer-experience--rca-analysis·LibrarySkillrca-analysis
- lib-skill:customer-experience--support-platform-integration·LibrarySkillsupport-platform-integration
- lib-skill:logistics--returns-authorization-processor·LibrarySkillreturns-authorization-processor
- lib-skill:logistics--shipment-visibility-tracker·LibrarySkillshipment-visibility-tracker
- lib-skill:logistics--warranty-claims-processor·LibrarySkillwarranty-claims-processor
- lib-skill:sales--6sense-intent·LibrarySkill6sense-intent
- lib-skill:sales--anaplan-planning·LibrarySkillanaplan-planning
- lib-skill:sales--apollo-prospecting·LibrarySkillapollo-prospecting
- lib-skill:sales--calendly-scheduling·LibrarySkillcalendly-scheduling
- lib-skill:sales--chorus-analytics·LibrarySkillchorus-analytics
- lib-skill:sales--churnzero-signals·LibrarySkillchurnzero-signals
- lib-skill:sales--clari-forecasting·LibrarySkillclari-forecasting
- lib-skill:sales--clearbit-enrichment·LibrarySkillclearbit-enrichment
- lib-skill:sales--conga-cpq·LibrarySkillconga-cpq
- lib-skill:sales--crayon-competitive·LibrarySkillcrayon-competitive
- lib-skill:sales--docusign-contracts·LibrarySkilldocusign-contracts
- lib-skill:sales--dun-bradstreet-data·LibrarySkilldun-bradstreet-data
- lib-skill:sales--dynamics365-connector·LibrarySkilldynamics365-connector
- lib-skill:sales--gainsight-cs·LibrarySkillgainsight-cs
- lib-skill:sales--gong-conversation-intelligence·LibrarySkillgong-conversation-intelligence
- lib-skill:sales--highspot-content·LibrarySkillhighspot-content
- lib-skill:sales--hubspot-connector·LibrarySkillhubspot-connector
- lib-skill:sales--klue-battlecards·LibrarySkillklue-battlecards
- lib-skill:sales--lessonly-training·LibrarySkilllessonly-training
- lib-skill:sales--mindtickle-readiness·LibrarySkillmindtickle-readiness
- lib-skill:sales--outreach-sequences·LibrarySkilloutreach-sequences
- lib-skill:sales--pandadoc-proposals·LibrarySkillpandadoc-proposals
- lib-skill:sales--pipedrive-connector·LibrarySkillpipedrive-connector
- lib-skill:sales--ringlead-dedup·LibrarySkillringlead-dedup
- lib-skill:sales--salesforce-connector·LibrarySkillsalesforce-connector
- lib-skill:sales--salesloft-cadences·LibrarySkillsalesloft-cadences
- lib-skill:sales--seismic-enablement·LibrarySkillseismic-enablement
- lib-skill:sales--tableau-analytics·LibrarySkilltableau-analytics
- lib-skill:sales--totango-health·LibrarySkilltotango-health
- lib-skill:sales--varicent-icm·LibrarySkillvaricent-icm
- lib-skill:sales--xactly-compensation·LibrarySkillxactly-compensation
- lib-skill:sales--zoominfo-enrichment·LibrarySkillzoominfo-enrichment
- lib-skill:arts-culture--donor-relationship-management·LibrarySkilldonor-relationship-management
prerequisite_for_learning1
- skill-area:sales-methodology·SkillAreaSales Methodology
requires_expertise1
- role:customer-experience-manager·RoleCustomer Experience Manager
requires_skill_area15
- workflow:customer-onboarding-B2B·WorkflowCustomer Onboarding (B2B)
- workflow:demo-and-trial-conversion-management·WorkflowDemo and Trial Conversion Management
- workflow:upsell-cross-sell-motion·WorkflowUpsell and Cross-Sell Motion
- workflow:mid-market-sales-cycle·WorkflowMid-Market Sales Cycle
- workflow:strategic-account-expansion·WorkflowStrategic Account Expansion
- workflow:live-chat-support-optimization·WorkflowLive Chat Support Optimization
- workflow:phone-support-queue-management·WorkflowPhone Support Queue Management
- workflow:email-support-workflow·WorkflowEmail Support Workflow
- workflow:social-media-support-monitoring·WorkflowSocial Media Support Monitoring
- workflow:in-app-support-widget-optimization·WorkflowIn-App Support Widget Optimization
- workflow:video-support-session-management·WorkflowVideo Support Session Management
- workflow:technical-support-escalation·WorkflowTechnical Support Escalation
- workflow:billing-support-workflow·WorkflowBilling Support Workflow
- workflow:onboarding-support-program·WorkflowOnboarding Support Program
- workflow:vip-support-program-management·WorkflowVIP Support Program Management