II.
LibraryProcess overview
Reference · livelib-process:customer-experience--itil-incident-management
itil-incident-management overview
Structured process for incident detection, logging, categorization, investigation, and resolution following ITIL best practices
Attributes
displayName
itil-incident-management
description
Structured process for incident detection, logging, categorization, investigation, and resolution following ITIL best practices
libraryPath
library/specializations/domains/business/customer-experience/itil-incident-management.js
specialization
customer-experience
usesAgents
- incident-logger
- incident-categorizer
- initial-diagnostician
- escalation-assessor
- incident-investigator
- resolution-planner
- closure-specialist
- pir-facilitator
Outgoing edges
lib_applies_to_domain1
- domain:customer-experience·DomainCustomer Experience
lib_belongs_to_specialization1
- specialization:customer-experience·SpecializationCustomer Experience
lib_implements_workflow2
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
- workflow:user-feedback-loop·WorkflowUser Feedback Loop
lib_involves_role3
- role:product-designer·RoleProduct Designer
- role:customer-success-manager·RoleCustomer Success Manager
- role:ux-researcher·RoleUX Researcher
lib_requires_skill_area3
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:user-research·SkillAreaUser Research
- skill-area:product-discovery·SkillAreaProduct Discovery
Incoming edges
None.