customer-support/ticket-lifecycle overview

Flagship end-to-end support-ticket lifecycle: intake+classification -> severity/priority triage -> parallel investigation (repro, knowledge, account context) -> resolution drafting -> adversarial resolution-review gate with executed evidence -> policy-gated customer reply and refund/credit -> verification and close -> KCS-style KB-article capture with policy-gated publish. All human approvals are routedBreakpoints; kip recall at intake and assert at close.