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Agentic AI Atlas · customer-support/onboarding-lifecycle
lib-process:customer-support--onboarding-lifecyclea5c.ai
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lib-process:customer-support--onboarding-lifecycle

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customer-support/onboarding-lifecycle overview

Flagship gated end-to-end customer-onboarding workflow. Carries one signed deal from handoff intake through account-context recall, success-plan drafting, an adversarial plan/success review with executed evidence (commitments re-traced to contract terms AND health-scoring logic executed over stub account data), policy-gated kickoff comms, parallel provisioning/training/integration tracks with per-track verification, milestone reviews that route to a policy-gated at-risk escalation, go-live sign-off, and a closing health-score baseline asserted into kip. Composes the pre-bar customer-experience point seeds (customer-onboarding, customer-health-scoring, escalation-management, customer-journey-mapping) BY NAME as callable stages — it does not duplicate them. Combinators come from ../common-utilities/routed-gate-combinators.js. No shell subtasks, sparse breakpoints, no fallbacks.

LibraryProcessOutgoing · 14Incoming · 0

Attributes

displayName
customer-support/onboarding-lifecycle
description
Flagship gated end-to-end customer-onboarding workflow. Carries one signed deal from handoff intake through account-context recall, success-plan drafting, an adversarial plan/success review with executed evidence (commitments re-traced to contract terms AND health-scoring logic executed over stub account data), policy-gated kickoff comms, parallel provisioning/training/integration tracks with per-track verification, milestone reviews that route to a policy-gated at-risk escalation, go-live sign-off, and a closing health-score baseline asserted into kip. Composes the pre-bar customer-experience point seeds (customer-onboarding, customer-health-scoring, escalation-management, customer-journey-mapping) BY NAME as callable stages — it does not duplicate them. Combinators come from ../common-utilities/routed-gate-combinators.js. No shell subtasks, sparse breakpoints, no fallbacks.
libraryPath
library/specializations/customer-support/onboarding-lifecycle.js
specialization
customer-support
usesAgents
  • onboarding-intake-analyst
  • success-plan-author
  • cs-comms-author
  • cs-comms-executor
  • tenant-provisioning-planner
  • tenant-provisioning-executor
  • training-track-designer
  • integration-track-engineer
  • track-verifier
  • milestone-reviewer
  • escalation-coordinator
  • health-score-analyst

Outgoing edges

lib_applies_to_domain2
  • domain:customer-experience·DomainCustomer Experience
  • domain:business-operations
lib_belongs_to_specialization1
  • specialization:customer-support
lib_covers_topic2
  • topic:quality-assurance·TopicQuality Assurance
  • topic:account-health
lib_implements_workflow2
  • workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
  • workflow:time-to-value-acceleration
lib_involves_role3
  • role:onboarding-manager
  • role:customer-success-manager·RoleCustomer Success Manager
  • role:customer-success-director
lib_requires_skill_area3
  • skill-area:customer-success·SkillAreaCustomer Success
  • skill-area:onboarding
  • skill-area:orchestration-loop·SkillAreaOrchestration Loop Engineering
uses_agent1
  • lib-agent:customer-experience--escalation-coordinator·LibraryAgentescalation-coordinator

Incoming edges

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