lib-process:customer-support--onboarding-lifecycle
customer-support/onboarding-lifecycle overview
Flagship gated end-to-end customer-onboarding workflow. Carries one signed deal from handoff intake through account-context recall, success-plan drafting, an adversarial plan/success review with executed evidence (commitments re-traced to contract terms AND health-scoring logic executed over stub account data), policy-gated kickoff comms, parallel provisioning/training/integration tracks with per-track verification, milestone reviews that route to a policy-gated at-risk escalation, go-live sign-off, and a closing health-score baseline asserted into kip. Composes the pre-bar customer-experience point seeds (customer-onboarding, customer-health-scoring, escalation-management, customer-journey-mapping) BY NAME as callable stages — it does not duplicate them. Combinators come from ../common-utilities/routed-gate-combinators.js. No shell subtasks, sparse breakpoints, no fallbacks.
Attributes
- onboarding-intake-analyst
- success-plan-author
- cs-comms-author
- cs-comms-executor
- tenant-provisioning-planner
- tenant-provisioning-executor
- training-track-designer
- integration-track-engineer
- track-verifier
- milestone-reviewer
- escalation-coordinator
- health-score-analyst
Outgoing edges
- domain:customer-experience·DomainCustomer Experience
- domain:business-operations
- topic:quality-assurance·TopicQuality Assurance
- topic:account-health
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
- workflow:time-to-value-acceleration
- role:onboarding-manager
- role:customer-success-manager·RoleCustomer Success Manager
- role:customer-success-director
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:onboarding
- skill-area:orchestration-loop·SkillAreaOrchestration Loop Engineering
- lib-agent:customer-experience--escalation-coordinator·LibraryAgentescalation-coordinator