II.
LibraryProcess overview
Reference · livelib-process:customer-experience--touchpoint-optimization
touchpoint-optimization overview
Systematic process for analyzing and improving individual customer touchpoints based on journey analytics
Attributes
displayName
touchpoint-optimization
description
Systematic process for analyzing and improving individual customer touchpoints based on journey analytics
libraryPath
library/specializations/domains/business/customer-experience/touchpoint-optimization.js
specialization
customer-experience
usesAgents
- baseline-analyst
- metrics-analyst
- feedback-analyst
- friction-analyst
- opportunity-mapper
- solution-designer
- implementation-planner
- metrics-designer
Outgoing edges
lib_applies_to_domain1
- domain:customer-experience·DomainCustomer Experience
lib_belongs_to_specialization1
- specialization:customer-experience·SpecializationCustomer Experience
lib_implements_workflow2
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
- workflow:user-feedback-loop·WorkflowUser Feedback Loop
lib_involves_role3
- role:product-designer·RoleProduct Designer
- role:customer-success-manager·RoleCustomer Success Manager
- role:ux-researcher·RoleUX Researcher
lib_requires_skill_area3
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:user-research·SkillAreaUser Research
- skill-area:product-discovery·SkillAreaProduct Discovery
Incoming edges
None.