II.
SkillArea JSON
Structured · liveskill-area:customer-success
Customer Success json
Inspect the normalized record payload exactly as the atlas UI reads it.
{
"id": "skill-area:customer-success",
"_kind": "SkillArea",
"_file": "domain/skill-areas/skill-areas-business-ops.yaml",
"_cluster": "domain",
"attributes": {
"displayName": "Customer Success",
"description": "Health scoring, retention strategies, expansion revenue,\nand customer lifecycle management.\n",
"domains": [],
"expertiseLevels": [
"novice",
"intermediate",
"expert"
]
},
"outgoingEdges": [
{
"from": "skill-area:customer-success",
"to": "domain:customer-experience",
"kind": "applies_to",
"attributes": {
"confidence": "primary"
}
},
{
"from": "skill-area:customer-success",
"to": "specialization:customer-experience",
"kind": "applies_to",
"attributes": {
"confidence": "secondary"
}
},
{
"from": "skill-area:customer-success",
"to": "specialization:sales",
"kind": "applies_to",
"attributes": {
"confidence": "secondary"
}
}
],
"incomingEdges": [
{
"from": "skill-area:sales-methodology",
"to": "skill-area:customer-success",
"kind": "prerequisite_for_learning",
"attributes": {
"strength": "recommended"
}
},
{
"from": "lib-agent:customer-experience--escalation-coordinator",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-agent:customer-experience--itil-service-manager",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-agent:customer-experience--problem-analyst",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-agent:entrepreneurship--customer-dev-expert",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:logistics--freight-coordinator",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.5
}
},
{
"from": "lib-agent:logistics--last-mile-coordinator",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.5
}
},
{
"from": "lib-agent:logistics--returns-manager",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:logistics--warranty-claims-coordinator",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--account-strategist-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--alignment-facilitator-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--battlecard-creator-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--challenger-coach-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--comp-designer-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--customer-health-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--data-steward-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--deal-inspector-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--expansion-hunter-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--forecast-analyst-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--lead-router-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--lead-scorer-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--meddpicc-qualifier-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--methodology-trainer-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--onboarding-coach-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--pipeline-optimizer-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--playbook-author-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--qbr-facilitator-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--quota-analyst-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--revenue-planner-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--sandler-coach-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--spin-coach-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--territory-designer-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--value-engineer-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:sales--win-loss-analyst-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-agent:arts-culture--development-officer-agent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-agent:product-management--customer-success-pm",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--churn-prevention",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--closed-loop-feedback",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--csat-collection",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--customer-health-scoring",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--customer-journey-mapping",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--customer-onboarding",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--escalation-management",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--fcr-optimization",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--feedback-analysis-pipeline",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--itil-incident-management",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--kcs-implementation",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--knowledge-base-development",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--nps-survey-program",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--problem-management",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--qbr-preparation",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--self-service-optimization",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--service-request-fulfillment",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--sla-management",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--ticket-triage-routing",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:customer-experience--touchpoint-optimization",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-process:sales--account-expansion-upsell",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--challenger-sale-teaching",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--compensation-plan-design",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--competitive-battle-cards",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--crm-data-quality",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--customer-health-monitoring",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--deal-risk-assessment",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--lead-qualification-scoring",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--lead-routing-assignment",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--meddpicc-qualification",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--new-hire-onboarding-ramp",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--opportunity-stage-management",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--pipeline-review-forecast",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--qbr-process",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--quota-setting-allocation",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--revenue-forecasting-planning",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--sales-marketing-alignment",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--sales-methodology-training",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--sales-playbook-development",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--sandler-pain-funnel",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--spin-selling-discovery",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--strategic-account-planning",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--territory-design-assignment",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--value-selling-roi",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-process:sales--win-loss-analysis",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:customer-experience--crm-integration",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-skill:customer-experience--escalation-workflow",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-skill:customer-experience--rca-analysis",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-skill:customer-experience--support-platform-integration",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 1
}
},
{
"from": "lib-skill:logistics--returns-authorization-processor",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:logistics--shipment-visibility-tracker",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.5
}
},
{
"from": "lib-skill:logistics--warranty-claims-processor",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--6sense-intent",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--anaplan-planning",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--apollo-prospecting",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--calendly-scheduling",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--chorus-analytics",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--churnzero-signals",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--clari-forecasting",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--clearbit-enrichment",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--conga-cpq",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--crayon-competitive",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--docusign-contracts",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--dun-bradstreet-data",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--dynamics365-connector",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--gainsight-cs",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--gong-conversation-intelligence",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--highspot-content",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--hubspot-connector",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--klue-battlecards",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--lessonly-training",
"to": "skill-area:customer-success",
"kind": "lib_requires_skill_area",
"attributes": {
"weight": 0.7
}
},
{
"from": "lib-skill:sales--mindtickle-readiness",
"to": "skill-area:customer-success",
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