II.
LibraryProcess overview
Reference · livelib-process:customer-experience--self-service-optimization
self-service-optimization overview
Continuous improvement process for enhancing self-service effectiveness through analytics and content optimization
Attributes
displayName
self-service-optimization
description
Continuous improvement process for enhancing self-service effectiveness through analytics and content optimization
libraryPath
library/specializations/domains/business/customer-experience/self-service-optimization.js
specialization
customer-experience
usesAgents
- usage-analyst
- search-analyst
- content-gap-analyst
- journey-analyst
- deflection-analyst
- optimization-specialist
- implementation-planner
- metrics-specialist
Outgoing edges
lib_applies_to_domain1
- domain:customer-experience·DomainCustomer Experience
lib_belongs_to_specialization1
- specialization:customer-experience·SpecializationCustomer Experience
lib_implements_workflow2
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
- workflow:user-feedback-loop·WorkflowUser Feedback Loop
lib_involves_role3
- role:product-designer·RoleProduct Designer
- role:customer-success-manager·RoleCustomer Success Manager
- role:ux-researcher·RoleUX Researcher
lib_requires_skill_area3
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:user-research·SkillAreaUser Research
- skill-area:product-discovery·SkillAreaProduct Discovery
uses_agent1
- lib-agent:decision-intelligence--optimization-specialist·LibraryAgentoptimization-specialist
Incoming edges
None.