II.
Role overview
Reference · liverole:customer-experience-manager
Customer Experience Manager overview
Owns end-to-end customer experience — NPS programs, journey mapping, voice-of-customer synthesis, and cross-functional CX improvements.
Attributes
displayName
Customer Experience Manager
isAgentic
false
requiredCapabilities
[]
requiredDomains
[]
description
Owns end-to-end customer experience — NPS programs, journey mapping,
voice-of-customer synthesis, and cross-functional CX improvements.
Outgoing edges
applies_to1
- domain:customer-experience·DomainCustomer Experience
holds_responsibility2
- responsibility:customer-journey-mapping·ResponsibilityCustomer Journey Mapping
- responsibility:stakeholder-communication·ResponsibilityStakeholder Communication
requires_expertise3
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:user-research·SkillAreaUser Research
- skill-area:data-analysis·SkillAreaData Analysis
Incoming edges
held_by2
- responsibility:customer-satisfaction-metrics·ResponsibilityCustomer satisfaction metrics
- responsibility:NPS-tracking·ResponsibilityNPS tracking
supports_work2
- tool:bigcommerce·ToolBigCommerce
- tool-server:mcp-bigcommerce-candidate·ToolServerBigCommerce MCP candidate