II.
LibraryProcess overview
Reference · livelib-process:customer-experience--customer-journey-mapping
customer-journey-mapping overview
Facilitated process for mapping end-to-end customer journeys, identifying pain points, and designing improvements
Attributes
displayName
customer-journey-mapping
description
Facilitated process for mapping end-to-end customer journeys, identifying pain points, and designing improvements
libraryPath
library/specializations/domains/business/customer-experience/customer-journey-mapping.js
specialization
customer-experience
usesAgents
- workshop-planner
- persona-validator
- stage-mapper
- touchpoint-identifier
- emotion-mapper
- pain-point-analyst
- mot-identifier
- improvement-mapper
- journey-visualizer
Outgoing edges
lib_applies_to_domain1
- domain:customer-experience·DomainCustomer Experience
lib_belongs_to_specialization1
- specialization:customer-experience·SpecializationCustomer Experience
lib_implements_workflow2
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
- workflow:user-feedback-loop·WorkflowUser Feedback Loop
lib_involves_role3
- role:product-designer·RoleProduct Designer
- role:customer-success-manager·RoleCustomer Success Manager
- role:ux-researcher·RoleUX Researcher
lib_requires_skill_area3
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:user-research·SkillAreaUser Research
- skill-area:product-discovery·SkillAreaProduct Discovery
Incoming edges
None.