II.
LibraryProcess overview
Reference · livelib-process:sales--account-expansion-upsell
sales/account-expansion-upsell overview
Methodology for identifying whitespace within existing accounts and executing cross-sell and upsell motions to grow customer lifetime value.
Attributes
displayName
sales/account-expansion-upsell
description
Methodology for identifying whitespace within existing accounts and executing cross-sell and upsell motions to grow customer lifetime value.
libraryPath
library/specializations/domains/business/sales/account-expansion-upsell.js
specialization
sales
references
- - The Challenger Customer: https://www.amazon.com/Challenger-Customer-Selling-Hidden-Influencer/dp/1591848156
- - Expansion Revenue Playbook: https://www.gainsight.com/
example
const result = await orchestrate('sales/account-expansion-upsell', {
accountName: 'Enterprise Customer',
currentProducts: ['Product A', 'Product B'],
usageData: { adoption: 80, users: 500 },
contractData: { value: 100000, renewalDate: '2025-06-01' }
});
usesAgents
- account-strategist
- product-analyst
- value-consultant
- sales-strategist
Outgoing edges
lib_applies_to_domain1
- domain:sales·DomainSales
lib_belongs_to_specialization1
- specialization:sales·SpecializationSales
lib_implements_workflow1
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
lib_involves_role3
- role:account-executive·RoleAccount Executive
- role:sales-engineer·RoleSales Engineer
- role:customer-success-manager·RoleCustomer Success Manager
lib_requires_skill_area3
- skill-area:sales-methodology·SkillAreaSales Methodology
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:revenue-operations·SkillAreaRevenue Operations
Incoming edges
None.