II.
LibraryProcess overview
Reference · livelib-process:customer-experience--fcr-optimization
fcr-optimization overview
Continuous improvement process for increasing First Contact Resolution rates through training, knowledge access, and empowerment
Attributes
displayName
fcr-optimization
description
Continuous improvement process for increasing First Contact Resolution rates through training, knowledge access, and empowerment
libraryPath
library/specializations/domains/business/customer-experience/fcr-optimization.js
specialization
customer-experience
usesAgents
- fcr-analyst
- ticket-analyst
- root-cause-analyst
- knowledge-assessor
- empowerment-analyst
- training-designer
- improvement-planner
- quality-assessor
Outgoing edges
lib_applies_to_domain1
- domain:customer-experience·DomainCustomer Experience
lib_belongs_to_specialization1
- specialization:customer-experience·SpecializationCustomer Experience
lib_implements_workflow2
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
- workflow:user-feedback-loop·WorkflowUser Feedback Loop
lib_involves_role3
- role:product-designer·RoleProduct Designer
- role:customer-success-manager·RoleCustomer Success Manager
- role:ux-researcher·RoleUX Researcher
lib_requires_skill_area3
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:user-research·SkillAreaUser Research
- skill-area:product-discovery·SkillAreaProduct Discovery
uses_agent3
- lib-agent:scientific-discovery--root-cause-analyst·LibraryAgentroot-cause-analyst
- lib-agent:business-analysis--training-designer·LibraryAgenttraining-designer
- lib-agent:meta--quality-assessor·LibraryAgentquality-assessor
Incoming edges
None.