II.
LibraryProcess overview
Reference · livelib-process:customer-experience--knowledge-base-development
knowledge-base-development overview
Process for creating, structuring, and maintaining self-service knowledge content with quality controls
Attributes
displayName
knowledge-base-development
description
Process for creating, structuring, and maintaining self-service knowledge content with quality controls
libraryPath
library/specializations/domains/business/customer-experience/knowledge-base-development.js
specialization
customer-experience
usesAgents
- content-analyst
- information-architect
- content-planner
- guidelines-developer
- template-developer
- quality-specialist
- workflow-designer
- quality-assessor
Outgoing edges
lib_applies_to_domain1
- domain:customer-experience·DomainCustomer Experience
lib_belongs_to_specialization1
- specialization:customer-experience·SpecializationCustomer Experience
lib_implements_workflow2
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
- workflow:user-feedback-loop·WorkflowUser Feedback Loop
lib_involves_role3
- role:product-designer·RoleProduct Designer
- role:customer-success-manager·RoleCustomer Success Manager
- role:ux-researcher·RoleUX Researcher
lib_requires_skill_area3
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:user-research·SkillAreaUser Research
- skill-area:product-discovery·SkillAreaProduct Discovery
uses_agent2
- lib-agent:mechanical-engineering--quality-specialist·LibraryAgentquality-specialist
- lib-agent:meta--quality-assessor·LibraryAgentquality-assessor
Incoming edges
None.