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org-unit:support-team
Support Team
org-unit:support-team
OrgUnit
role/org-units/org-units.yaml
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overview
json
graph
Attributes
displayName
Support Team
kind
team
description
Technical support, ticketing, and escalation management.
Outgoing edges
(0)
None.
Incoming edges
(28)
performed_by_org_unit
28
workflow:customer-escalation-management
·
Workflow
Customer Escalation Management
workflow:customer-onboarding-program
·
Workflow
Customer Onboarding Program
workflow:customer-journey-mapping-refresh
·
Workflow
Customer Journey Mapping Refresh
workflow:voice-of-customer-synthesis
·
Workflow
Voice of Customer Synthesis
workflow:customer-segmentation-review
·
Workflow
Customer Segmentation Review
workflow:live-chat-support-optimization
·
Workflow
Live Chat Support Optimization
workflow:phone-support-queue-management
·
Workflow
Phone Support Queue Management
workflow:email-support-workflow
·
Workflow
Email Support Workflow
workflow:social-media-support-monitoring
·
Workflow
Social Media Support Monitoring
workflow:in-app-support-widget-optimization
·
Workflow
In-App Support Widget Optimization
workflow:video-support-session-management
·
Workflow
Video Support Session Management
workflow:sla-breach-response
·
Workflow
SLA Breach Response
workflow:customer-feedback-triage
·
Workflow
Customer Feedback Triage
workflow:tier2-escalation-management
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Workflow
Tier-2 Escalation Management
workflow:incident-customer-communication
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Workflow
Incident Customer Communication
workflow:support-knowledge-article-creation
·
Workflow
Support Knowledge Article Creation
workflow:support-tooling-review
·
Workflow
Support Tooling Review
workflow:support-queue-triage-automation
·
Workflow
Support Queue Triage Automation
workflow:support-quality-assurance-review
·
Workflow
Support Quality Assurance Review
workflow:self-service-portal-content-review
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Workflow
Self-Service Portal Content Review
workflow:support-chatbot-performance-review
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Workflow
Support Chatbot Performance Review
workflow:helpdesk-platform-migration
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Workflow
Helpdesk Platform Migration
workflow:support-tier-structure-design
·
Workflow
Support Tier Structure Design
workflow:support-automation-setup
·
Workflow
Support Automation Setup
workflow:technical-support-escalation
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Workflow
Technical Support Escalation
workflow:billing-support-workflow
·
Workflow
Billing Support Workflow
workflow:onboarding-support-program
·
Workflow
Onboarding Support Program
workflow:vip-support-program-management
·
Workflow
VIP Support Program Management