displayName
Customer Onboarding Program
workflowKind
onboarding
triggerType
event-driven
typicalCadence
per-customer
complexity
cross-team
description
Manages structured customer onboarding from contract signature through
time-to-value milestones — defining success criteria, scheduling kickoff
and training sessions, tracking integration progress, monitoring adoption
metrics, and escalating blockers. Produces onboarding scorecards and
handoff documentation to steady-state account management. Excludes
product configuration implementation.