Customer Feedback Triage overview

Systematically routes inbound customer feedback to appropriate product and engineering teams — ingesting feedback from support tickets, NPS surveys, in-app widgets, and social channels, classifying submissions by theme (bug, feature request, UX friction, praise), scoring severity by customer tier and frequency of mention, deduplicating against existing backlog items, assigning ownership to the relevant product area, and closing the loop with customers when their feedback drives a shipped change. Produces feedback digest reports, theme trend analyses, and customer-closed-loop metrics. Excludes product roadmap prioritization.