displayName
Customer Feedback Triage
workflowKind
operational
triggerType
event-driven
typicalCadence
daily
complexity
cross-team
description
Systematically routes inbound customer feedback to appropriate product and
engineering teams — ingesting feedback from support tickets, NPS surveys,
in-app widgets, and social channels, classifying submissions by theme (bug,
feature request, UX friction, praise), scoring severity by customer tier and
frequency of mention, deduplicating against existing backlog items, assigning
ownership to the relevant product area, and closing the loop with customers
when their feedback drives a shipped change. Produces feedback digest reports,
theme trend analyses, and customer-closed-loop metrics. Excludes product
roadmap prioritization.