II.
Responsibility overview
Reference · liveresponsibility:customer-satisfaction-metrics
Customer satisfaction metrics overview
Measure and track customer satisfaction across touchpoints — CSAT surveys, service quality scores, complaint resolution rates, and sentiment analysis. Drive improvements based on customer feedback patterns.
Attributes
displayName
Customer satisfaction metrics
cadence
continuous
description
Measure and track customer satisfaction across touchpoints — CSAT
surveys, service quality scores, complaint resolution rates, and
sentiment analysis. Drive improvements based on customer feedback
patterns.
Outgoing edges
held_by2
- role:customer-experience-manager·RoleCustomer Experience Manager
- role:customer-success-manager·RoleCustomer Success Manager
Incoming edges
triggers_responsibility1
- workflow:customer-onboarding-B2B·WorkflowCustomer Onboarding (B2B)