II.
Responsibility overview
Reference · liveresponsibility:NPS-tracking
NPS tracking overview
Administer and analyze Net Promoter Score programs — survey design, response collection, segment analysis, and closed-loop follow-up. Track NPS trends, identify promoter and detractor drivers, and correlate with business outcomes.
Attributes
displayName
NPS tracking
cadence
quarterly
description
Administer and analyze Net Promoter Score programs — survey design,
response collection, segment analysis, and closed-loop follow-up.
Track NPS trends, identify promoter and detractor drivers, and
correlate with business outcomes.
Outgoing edges
held_by2
- role:customer-experience-manager·RoleCustomer Experience Manager
- role:product-manager·RoleProduct Manager
Incoming edges
None.