{
  "id": "workflow:customer-feedback-triage",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-support-deep.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Customer Feedback Triage",
    "workflowKind": "operational",
    "triggerType": "event-driven",
    "typicalCadence": "daily",
    "complexity": "cross-team",
    "description": "Systematically routes inbound customer feedback to appropriate product and\nengineering teams — ingesting feedback from support tickets, NPS surveys,\nin-app widgets, and social channels, classifying submissions by theme (bug,\nfeature request, UX friction, praise), scoring severity by customer tier and\nfrequency of mention, deduplicating against existing backlog items, assigning\nownership to the relevant product area, and closing the loop with customers\nwhen their feedback drives a shipped change. Produces feedback digest reports,\ntheme trend analyses, and customer-closed-loop metrics. Excludes product\nroadmap prioritization.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:customer-feedback-triage",
      "to": "role:bug-triager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "role:product-designer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "role:engineering-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "skill-area:observability-pipeline",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "skill-area:domain-driven-design",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "domain:operations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "responsibility:triage-incoming-issues",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "responsibility:data-quality-monitoring",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "org-unit:support-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "org-unit:product-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}