{
  "id": "responsibility:customer-satisfaction-metrics",
  "_kind": "Responsibility",
  "_file": "role/responsibilities/responsibilities-expanded-3.yaml",
  "_cluster": "role",
  "attributes": {
    "displayName": "Customer satisfaction metrics",
    "cadence": "continuous",
    "description": "Measure and track customer satisfaction across touchpoints — CSAT\nsurveys, service quality scores, complaint resolution rates, and\nsentiment analysis. Drive improvements based on customer feedback\npatterns.\n"
  },
  "outgoingEdges": [
    {
      "from": "responsibility:customer-satisfaction-metrics",
      "to": "role:customer-experience-manager",
      "kind": "held_by",
      "attributes": {}
    },
    {
      "from": "responsibility:customer-satisfaction-metrics",
      "to": "role:customer-success-manager",
      "kind": "held_by",
      "attributes": {}
    }
  ],
  "incomingEdges": [
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "responsibility:customer-satisfaction-metrics",
      "kind": "triggers_responsibility",
      "attributes": {}
    }
  ]
}