{
  "id": "responsibility:NPS-tracking",
  "_kind": "Responsibility",
  "_file": "role/responsibilities/responsibilities-expanded-3.yaml",
  "_cluster": "role",
  "attributes": {
    "displayName": "NPS tracking",
    "cadence": "quarterly",
    "description": "Administer and analyze Net Promoter Score programs — survey design,\nresponse collection, segment analysis, and closed-loop follow-up.\nTrack NPS trends, identify promoter and detractor drivers, and\ncorrelate with business outcomes.\n"
  },
  "outgoingEdges": [
    {
      "from": "responsibility:NPS-tracking",
      "to": "role:customer-experience-manager",
      "kind": "held_by",
      "attributes": {}
    },
    {
      "from": "responsibility:NPS-tracking",
      "to": "role:product-manager",
      "kind": "held_by",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}