{
  "id": "lib-process:customer-support--ticket-lifecycle",
  "_kind": "LibraryProcess",
  "_file": "generated-library/processes.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "customer-support/ticket-lifecycle",
    "description": "Flagship end-to-end support-ticket lifecycle: intake+classification ->\n  severity/priority triage -> parallel investigation (repro, knowledge, account context) ->\n  resolution drafting -> adversarial resolution-review gate with executed evidence ->\n  policy-gated customer reply and refund/credit -> verification and close -> KCS-style\n  KB-article capture with policy-gated publish. All human approvals are routedBreakpoints;\n  kip recall at intake and assert at close.",
    "libraryPath": "library/specializations/customer-support/ticket-lifecycle.js",
    "specialization": "customer-support",
    "usesAgents": [
      "support-agent",
      "support-triage-officer",
      "support-investigator",
      "support-resolution-author",
      "support-verifier",
      "knowledge-author"
    ]
  },
  "outgoingEdges": [
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "skill-area:knowledge-management",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "skill-area:orchestration-loop",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "topic:quality-assurance",
      "kind": "lib_covers_topic",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "domain:business-operations",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "role:support-lead",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "role:knowledge-curator",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--ticket-lifecycle",
      "to": "specialization:customer-support",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 1
      }
    }
  ],
  "incomingEdges": []
}