{
  "id": "lib-process:customer-support--onboarding-lifecycle",
  "_kind": "LibraryProcess",
  "_file": "generated-library/processes.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "customer-support/onboarding-lifecycle",
    "description": "Flagship gated end-to-end customer-onboarding workflow. Carries one signed\n  deal from handoff intake through account-context recall, success-plan drafting, an\n  adversarial plan/success review with executed evidence (commitments re-traced to\n  contract terms AND health-scoring logic executed over stub account data), policy-gated\n  kickoff comms, parallel provisioning/training/integration tracks with per-track\n  verification, milestone reviews that route to a policy-gated at-risk escalation, go-live\n  sign-off, and a closing health-score baseline asserted into kip. Composes the pre-bar\n  customer-experience point seeds (customer-onboarding, customer-health-scoring,\n  escalation-management, customer-journey-mapping) BY NAME as callable stages — it does not\n  duplicate them. Combinators come from ../common-utilities/routed-gate-combinators.js.\n  No shell subtasks, sparse breakpoints, no fallbacks.",
    "libraryPath": "library/specializations/customer-support/onboarding-lifecycle.js",
    "specialization": "customer-support",
    "usesAgents": [
      "onboarding-intake-analyst",
      "success-plan-author",
      "cs-comms-author",
      "cs-comms-executor",
      "tenant-provisioning-planner",
      "tenant-provisioning-executor",
      "training-track-designer",
      "integration-track-engineer",
      "track-verifier",
      "milestone-reviewer",
      "escalation-coordinator",
      "health-score-analyst"
    ]
  },
  "outgoingEdges": [
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "skill-area:onboarding",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "skill-area:orchestration-loop",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "topic:quality-assurance",
      "kind": "lib_covers_topic",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "topic:account-health",
      "kind": "lib_covers_topic",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "domain:business-operations",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "role:onboarding-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "role:customer-success-director",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "workflow:time-to-value-acceleration",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "specialization:customer-support",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-support--onboarding-lifecycle",
      "to": "lib-agent:customer-experience--escalation-coordinator",
      "kind": "uses_agent",
      "attributes": {
        "weight": 0.8
      }
    }
  ],
  "incomingEdges": []
}