{
  "id": "lib-process:customer-experience--touchpoint-optimization",
  "_kind": "LibraryProcess",
  "_file": "generated-library/processes.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "touchpoint-optimization",
    "description": "Systematic process for analyzing and improving individual customer touchpoints based on journey analytics",
    "libraryPath": "library/specializations/domains/business/customer-experience/touchpoint-optimization.js",
    "specialization": "customer-experience",
    "usesAgents": [
      "baseline-analyst",
      "metrics-analyst",
      "feedback-analyst",
      "friction-analyst",
      "opportunity-mapper",
      "solution-designer",
      "implementation-planner",
      "metrics-designer"
    ]
  },
  "outgoingEdges": [
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      "from": "lib-process:customer-experience--touchpoint-optimization",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--touchpoint-optimization",
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      "attributes": {
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    },
    {
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    {
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      "kind": "lib_applies_to_domain",
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    {
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      "kind": "lib_involves_role",
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    },
    {
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    },
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    },
    {
      "from": "lib-process:customer-experience--touchpoint-optimization",
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      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--touchpoint-optimization",
      "to": "workflow:user-feedback-loop",
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      }
    },
    {
      "from": "lib-process:customer-experience--touchpoint-optimization",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}