{
  "id": "lib-process:customer-experience--itil-incident-management",
  "_kind": "LibraryProcess",
  "_file": "generated-library/processes.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "itil-incident-management",
    "description": "Structured process for incident detection, logging, categorization, investigation, and resolution following ITIL best practices",
    "libraryPath": "library/specializations/domains/business/customer-experience/itil-incident-management.js",
    "specialization": "customer-experience",
    "usesAgents": [
      "incident-logger",
      "incident-categorizer",
      "initial-diagnostician",
      "escalation-assessor",
      "incident-investigator",
      "resolution-planner",
      "closure-specialist",
      "pir-facilitator"
    ]
  },
  "outgoingEdges": [
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "skill-area:user-research",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "skill-area:product-discovery",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "role:product-designer",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "role:ux-researcher",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}