{
  "id": "lib-process:customer-experience--fcr-optimization",
  "_kind": "LibraryProcess",
  "_file": "generated-library/processes.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "fcr-optimization",
    "description": "Continuous improvement process for increasing First Contact Resolution rates through training, knowledge access, and empowerment",
    "libraryPath": "library/specializations/domains/business/customer-experience/fcr-optimization.js",
    "specialization": "customer-experience",
    "usesAgents": [
      "fcr-analyst",
      "ticket-analyst",
      "root-cause-analyst",
      "knowledge-assessor",
      "empowerment-analyst",
      "training-designer",
      "improvement-planner",
      "quality-assessor"
    ]
  },
  "outgoingEdges": [
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "skill-area:user-research",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "skill-area:product-discovery",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "role:product-designer",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "role:ux-researcher",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "lib-agent:scientific-discovery--root-cause-analyst",
      "kind": "uses_agent",
      "attributes": {
        "weight": 0.8
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "lib-agent:business-analysis--training-designer",
      "kind": "uses_agent",
      "attributes": {
        "weight": 0.8
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "lib-agent:meta--quality-assessor",
      "kind": "uses_agent",
      "attributes": {
        "weight": 0.8
      }
    }
  ],
  "incomingEdges": []
}