II.
KnowledgeDomain overview
Reference · liveknowledge-domain:customer-knowledge
Customer Knowledge overview
Customer feedback, support history, usage analytics, churn signals, feature requests, satisfaction scores, and behavioral patterns. Aggregated from CRM, support tickets, user interviews, and product analytics.
Attributes
displayName
Customer Knowledge
description
Customer feedback, support history, usage analytics, churn signals,
feature requests, satisfaction scores, and behavioral patterns.
Aggregated from CRM, support tickets, user interviews, and
product analytics.
trustLevel
verified
staleness
recent
Outgoing edges
provides_knowledge_to1
- retrieval-pipeline:hybrid-knowledge-search·RetrievalPipelineHybrid Knowledge Search
Incoming edges
feeds_knowledge1
- knowledge-source:crm-data·KnowledgeSourceCRM Data