{
  "id": "workflow:work-order-lifecycle-management",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-field-services.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Work Order Lifecycle Management",
    "workflowKind": "operational",
    "triggerType": "event-driven",
    "typicalCadence": "per-event",
    "complexity": "single-team",
    "description": "Manages work orders from creation through completion -- triaging\nincoming maintenance and service requests, assigning priority based on\nasset criticality and customer SLA tiers, tracking technician progress\nthrough mobile check-in/check-out, validating parts consumption against\ninventory, capturing proof-of-completion with photos and digital\nsignatures, and triggering invoicing workflows upon closure. Produces\nwork order audit trails, first-time-fix-rate metrics, and parts usage\nreports. Excludes inventory procurement.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "role:planner",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "role:engineering-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "role:end-user",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "skill-area:observability-pipeline",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "skill-area:domain-driven-design",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "domain:field-services",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "domain:operations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "responsibility:triage-incoming-issues",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "responsibility:data-quality-monitoring",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "org-unit:operations-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:work-order-lifecycle-management",
      "to": "org-unit:it-service-management",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}