displayName
Process Mapping and Improvement
workflowKind
operational
triggerType
on-demand
typicalCadence
per-initiative
complexity
cross-team
description
Maps and improves business processes end-to-end -- documenting
current-state process flows with swim lanes, decision points, and
system touchpoints, measuring cycle time, throughput, and error rates
at each process step, identifying bottlenecks, handoff delays, and
redundant approvals through value-stream analysis, designing
future-state process flows that eliminate waste and improve
throughput, quantifying improvement opportunity in time savings,
error reduction, and cost avoidance, and defining implementation
milestones with measurable success criteria. Produces current-state
and future-state process maps, bottleneck analysis, and improvement
roadmap. Excludes technology implementation and organizational
restructuring.