{
  "id": "workflow:nps-survey-cycle",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-customer-experience.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "NPS Survey Cycle",
    "workflowKind": "operational",
    "triggerType": "scheduled",
    "typicalCadence": "quarterly",
    "complexity": "cross-team",
    "description": "Manages the end-to-end Net Promoter Score survey process — defining cohort\nsampling strategy, deploying survey instruments, collecting responses,\nanalyzing score distributions by segment, performing text analysis on\nverbatim feedback, and producing executive summaries with trend\ncomparisons. Produces NPS report and follow-up action plan. Excludes\ncustomer outreach for detractor recovery.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:nps-survey-cycle",
      "to": "role:data-scientist",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "role:product-designer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "role:planner",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "skill-area:python-data-pipelines",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "domain:business-intelligence",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "responsibility:data-quality-monitoring",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "responsibility:write-user-docs",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "org-unit:customer-success",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "org-unit:product-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}