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Agentic AI Atlas · NPS Survey Cycle
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NPS Survey Cycle overview

Manages the end-to-end Net Promoter Score survey process — defining cohort sampling strategy, deploying survey instruments, collecting responses, analyzing score distributions by segment, performing text analysis on verbatim feedback, and producing executive summaries with trend comparisons. Produces NPS report and follow-up action plan. Excludes customer outreach for detractor recovery.

WorkflowOutgoing · 10Incoming · 0

Attributes

displayName
NPS Survey Cycle
workflowKind
operational
triggerType
scheduled
typicalCadence
quarterly
complexity
cross-team
description
Manages the end-to-end Net Promoter Score survey process — defining cohort sampling strategy, deploying survey instruments, collecting responses, analyzing score distributions by segment, performing text analysis on verbatim feedback, and producing executive summaries with trend comparisons. Produces NPS report and follow-up action plan. Excludes customer outreach for detractor recovery.

Outgoing edges

applies_to_domain2
  • domain:customer-experience·DomainCustomer Experience
  • domain:business-intelligence·DomainBusiness Intelligence
involves_role3
  • role:data-scientist·RoleData Scientist
  • role:product-designer·RoleProduct Designer
  • role:planner·RolePlanner
performed_by_org_unit2
  • org-unit:customer-success·OrgUnitCustomer Success
  • org-unit:product-team·OrgUnitProduct Team
requires_skill_area1
  • skill-area:python-data-pipelines·SkillAreaPython Data Pipelines
triggers_responsibility2
  • responsibility:data-quality-monitoring·ResponsibilityData quality monitoring
  • responsibility:write-user-docs·ResponsibilityWrite end-user documentation

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