displayName
NPS Survey Cycle
workflowKind
operational
triggerType
scheduled
typicalCadence
quarterly
complexity
cross-team
description
Manages the end-to-end Net Promoter Score survey process — defining cohort
sampling strategy, deploying survey instruments, collecting responses,
analyzing score distributions by segment, performing text analysis on
verbatim feedback, and producing executive summaries with trend
comparisons. Produces NPS report and follow-up action plan. Excludes
customer outreach for detractor recovery.