II.
Workflow overview
Reference · liveworkflow:nps-survey-cycle
NPS Survey Cycle overview
Manages the end-to-end Net Promoter Score survey process — defining cohort sampling strategy, deploying survey instruments, collecting responses, analyzing score distributions by segment, performing text analysis on verbatim feedback, and producing executive summaries with trend comparisons. Produces NPS report and follow-up action plan. Excludes customer outreach for detractor recovery.
Attributes
displayName
NPS Survey Cycle
workflowKind
operational
triggerType
scheduled
typicalCadence
quarterly
complexity
cross-team
description
Manages the end-to-end Net Promoter Score survey process — defining cohort
sampling strategy, deploying survey instruments, collecting responses,
analyzing score distributions by segment, performing text analysis on
verbatim feedback, and producing executive summaries with trend
comparisons. Produces NPS report and follow-up action plan. Excludes
customer outreach for detractor recovery.
Outgoing edges
applies_to_domain2
- domain:customer-experience·DomainCustomer Experience
- domain:business-intelligence·DomainBusiness Intelligence
involves_role3
- role:data-scientist·RoleData Scientist
- role:product-designer·RoleProduct Designer
- role:planner·RolePlanner
performed_by_org_unit2
- org-unit:customer-success·OrgUnitCustomer Success
- org-unit:product-team·OrgUnitProduct Team
requires_skill_area1
- skill-area:python-data-pipelines·SkillAreaPython Data Pipelines
triggers_responsibility2
- responsibility:data-quality-monitoring·ResponsibilityData quality monitoring
- responsibility:write-user-docs·ResponsibilityWrite end-user documentation
Incoming edges
None.