{
  "id": "workflow:it-service-catalog-review",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-enterprise-it.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "IT Service Catalog Review",
    "workflowKind": "governance",
    "triggerType": "scheduled",
    "typicalCadence": "quarterly",
    "complexity": "cross-team",
    "description": "Reviews the IT service catalog for accuracy, coverage, and alignment\nwith organizational needs -- auditing service descriptions and SLA\ndefinitions, validating request-fulfillment workflows and approval\nchains, analyzing service utilization and ticket volumes, identifying\nredundant or underused services for consolidation, evaluating\nself-service adoption rates, and updating pricing and chargeback\nmodels. Produces catalog health assessment and service rationalization\nrecommendations. Excludes ITSM tooling changes.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:it-service-catalog-review",
      "to": "role:platform-engineer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "role:planner",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "role:engineering-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "skill-area:sli-slo-management",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "domain:operations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "domain:knowledge-management",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "responsibility:slo-definition",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "responsibility:cost-optimization",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "org-unit:it-service-management",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:it-service-catalog-review",
      "to": "org-unit:operations-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}