II.
Workflow overview
Reference · liveworkflow:it-service-catalog-review
IT Service Catalog Review overview
Reviews the IT service catalog for accuracy, coverage, and alignment with organizational needs -- auditing service descriptions and SLA definitions, validating request-fulfillment workflows and approval chains, analyzing service utilization and ticket volumes, identifying redundant or underused services for consolidation, evaluating self-service adoption rates, and updating pricing and chargeback models. Produces catalog health assessment and service rationalization recommendations. Excludes ITSM tooling changes.
Attributes
displayName
IT Service Catalog Review
workflowKind
governance
triggerType
scheduled
typicalCadence
quarterly
complexity
cross-team
description
Reviews the IT service catalog for accuracy, coverage, and alignment
with organizational needs -- auditing service descriptions and SLA
definitions, validating request-fulfillment workflows and approval
chains, analyzing service utilization and ticket volumes, identifying
redundant or underused services for consolidation, evaluating
self-service adoption rates, and updating pricing and chargeback
models. Produces catalog health assessment and service rationalization
recommendations. Excludes ITSM tooling changes.
Outgoing edges
applies_to_domain2
- domain:operations·DomainOperations
- domain:knowledge-management·DomainKnowledge Management
involves_role3
- role:platform-engineer·Role
- role:planner·RolePlanner
- role:engineering-manager·RoleEngineering Manager
performed_by_org_unit2
- org-unit:it-service-management·OrgUnitIT Service Management
- org-unit:operations-team·OrgUnitOperations Team
requires_skill_area1
- skill-area:sli-slo-management·SkillAreaSLI / SLO Management
triggers_responsibility2
- responsibility:slo-definition·ResponsibilitySLO definition
- responsibility:cost-optimization·Responsibility
Incoming edges
None.