{
  "id": "tool:livechat",
  "_kind": "Tool",
  "_file": "domain/tools/tools-ora-role-workflow-discovery.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "LiveChat",
    "homepageUrl": "https://www.livechat.com",
    "kind": "other",
    "description": "Customer chat and helpdesk platform surfaced by Ora for support-ticket and live-chat workflows.\n",
    "ora": {
      "domain": "livechat.com",
      "score": 62,
      "grade": "C",
      "category": "Communication & Support",
      "tags": [
        "live chat",
        "customer support",
        "chatbot",
        "helpdesk"
      ],
      "scoreUrl": "https://ora.run/score/livechat.com"
    }
  },
  "outgoingEdges": [
    {
      "from": "tool:livechat",
      "to": "source-ref:ora-discover-api",
      "kind": "sourced_from"
    },
    {
      "from": "tool:livechat",
      "to": "skill-area:customer-support",
      "kind": "tool_used_by",
      "attributes": {}
    },
    {
      "from": "tool:livechat",
      "to": "role:support-engineer",
      "kind": "supports_work",
      "attributes": {
        "confidence": "medium",
        "evidence": "Live chat and helpdesk interactions support support-engineering intake and triage."
      }
    }
  ],
  "incomingEdges": [
    {
      "from": "agent-readiness-score:ora.livechat-com",
      "to": "tool:livechat",
      "kind": "scores_agent_readiness_of",
      "attributes": {
        "observedVia": "ora-discover-api"
      }
    }
  ]
}