{
  "id": "responsibility:sla-management",
  "_kind": "Responsibility",
  "_file": "domain/roles/responsibilities.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "SLA Management",
    "description": "Defining, monitoring, and reporting on service-level agreements with internal\nand external customers. Coordinating engineering and operations responses when\nSLA targets are at risk and driving improvements to close performance gaps.\n",
    "cadence": "weekly"
  },
  "outgoingEdges": [],
  "incomingEdges": [
    {
      "from": "role:customer-success-manager",
      "to": "responsibility:sla-management",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:sre",
      "to": "responsibility:sla-management",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:incident-commander",
      "to": "responsibility:sla-management",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:support-engineer",
      "to": "responsibility:sla-management",
      "kind": "holds_responsibility"
    },
    {
      "from": "workflow:data-quality-monitoring",
      "to": "responsibility:sla-management",
      "kind": "triggers_responsibility"
    },
    {
      "from": "workflow:incident-response",
      "to": "responsibility:sla-management",
      "kind": "triggers_responsibility"
    },
    {
      "from": "workflow:on-call-rotation",
      "to": "responsibility:sla-management",
      "kind": "triggers_responsibility"
    },
    {
      "from": "workflow:canary-deployment",
      "to": "responsibility:sla-management",
      "kind": "triggers_responsibility"
    },
    {
      "from": "role:it-operations-manager",
      "to": "responsibility:sla-management",
      "kind": "holds_responsibility"
    }
  ]
}