II.
Responsibility overview
Reference · liveresponsibility:sla-management
SLA Management overview
Defining, monitoring, and reporting on service-level agreements with internal and external customers. Coordinating engineering and operations responses when SLA targets are at risk and driving improvements to close performance gaps.
Attributes
displayName
SLA Management
description
Defining, monitoring, and reporting on service-level agreements with internal
and external customers. Coordinating engineering and operations responses when
SLA targets are at risk and driving improvements to close performance gaps.
cadence
weekly
Outgoing edges
None.
Incoming edges
holds_responsibility5
- role:customer-success-manager·RoleCustomer Success Manager
- role:sre·RoleSRE
- role:incident-commander·RoleIncident Commander
- role:support-engineer·RoleSupport Engineer
- role:it-operations-manager·RoleIT Operations Manager
triggers_responsibility4
- workflow:data-quality-monitoring·WorkflowData Quality Monitoring
- workflow:incident-response·WorkflowIncident Response Workflow
- workflow:on-call-rotation·WorkflowOn-Call Rotation
- workflow:canary-deployment·WorkflowCanary Deployment