{
  "id": "lib-process:decision-intelligence--voice-of-customer-integration",
  "_kind": "LibraryProcess",
  "_file": "generated-library/processes.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "voice-of-customer-integration",
    "description": "Voice of Customer Integration - Aggregation and analysis of customer feedback from multiple\nsources to inform product, service, and experience improvements.",
    "libraryPath": "library/specializations/domains/business/decision-intelligence/voice-of-customer-integration.js",
    "specialization": "decision-intelligence",
    "references": [
      "- Digital Analytics Association: https://www.digitalanalyticsassociation.org/\n- VoC Best Practices: Qualtrics, Medallia"
    ],
    "example": "const result = await orchestrate('specializations/domains/business/decision-intelligence/voice-of-customer-integration', {\n  projectName: 'Enterprise VoC Program',\n  feedbackSources: ['NPS Surveys', 'Support Tickets', 'App Reviews', 'Social Media'],\n  analysisObjectives: ['Product Improvement', 'Churn Prevention', 'Experience Enhancement']\n});",
    "usesAgents": [
      "general-purpose"
    ]
  },
  "outgoingEdges": [
    {
      "from": "lib-process:decision-intelligence--voice-of-customer-integration",
      "to": "skill-area:data-analysis",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:decision-intelligence--voice-of-customer-integration",
      "to": "skill-area:statistical-analysis",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:decision-intelligence--voice-of-customer-integration",
      "to": "skill-area:business-analysis",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:decision-intelligence--voice-of-customer-integration",
      "to": "domain:business-intelligence",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:decision-intelligence--voice-of-customer-integration",
      "to": "role:data-analyst",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:decision-intelligence--voice-of-customer-integration",
      "to": "role:business-analyst",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:decision-intelligence--voice-of-customer-integration",
      "to": "workflow:strategic-planning",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:decision-intelligence--voice-of-customer-integration",
      "to": "specialization:decision-intelligence",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}