II.
LibraryProcess overview
Reference · livelib-process:decision-intelligence--voice-of-customer-integration
voice-of-customer-integration overview
Voice of Customer Integration - Aggregation and analysis of customer feedback from multiple sources to inform product, service, and experience improvements.
Attributes
displayName
voice-of-customer-integration
description
Voice of Customer Integration - Aggregation and analysis of customer feedback from multiple
sources to inform product, service, and experience improvements.
libraryPath
library/specializations/domains/business/decision-intelligence/voice-of-customer-integration.js
specialization
decision-intelligence
references
- - Digital Analytics Association: https://www.digitalanalyticsassociation.org/ - VoC Best Practices: Qualtrics, Medallia
example
const result = await orchestrate('specializations/domains/business/decision-intelligence/voice-of-customer-integration', {
projectName: 'Enterprise VoC Program',
feedbackSources: ['NPS Surveys', 'Support Tickets', 'App Reviews', 'Social Media'],
analysisObjectives: ['Product Improvement', 'Churn Prevention', 'Experience Enhancement']
});
usesAgents
- general-purpose
Outgoing edges
lib_applies_to_domain1
- domain:business-intelligence·DomainBusiness Intelligence
lib_belongs_to_specialization1
- specialization:decision-intelligence·SpecializationDecision Intelligence
lib_implements_workflow1
- workflow:strategic-planning·WorkflowStrategic Planning
lib_involves_role2
- role:data-analyst·RoleData Analyst
- role:business-analyst·RoleBusiness Analyst
lib_requires_skill_area3
- skill-area:data-analysis·SkillAreaData Analysis
- skill-area:statistical-analysis·SkillAreaStatistical Analysis
- skill-area:business-analysis·SkillAreaBusiness Analysis
Incoming edges
None.