{
  "id": "workflow:tenant-experience-optimization",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-proptech.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Tenant Experience Optimization",
    "workflowKind": "operational",
    "triggerType": "scheduled",
    "typicalCadence": "monthly",
    "complexity": "cross-team",
    "description": "Optimizes the tenant experience in managed properties -- analyzing\ntenant satisfaction survey results and NPS trends, tracking maintenance\nrequest resolution times against SLA commitments, evaluating amenity\nutilization patterns to inform investment priorities, monitoring\ncommon-area environmental quality (air quality, lighting, noise levels)\nfrom IoT sensors, and benchmarking tenant retention and renewal rates\nagainst market comparables. Produces tenant experience scorecards,\namenity ROI analyses, and retention risk reports. Excludes lease\nnegotiation.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "role:data-scientist",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "role:product-designer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "role:engineering-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "skill-area:python-data-pipelines",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "skill-area:observability-pipeline",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "domain:proptech",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "responsibility:slo-definition",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "responsibility:data-quality-monitoring",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "org-unit:facilities-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "org-unit:customer-success",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}