{
  "id": "workflow:sla-breach-response",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-support-deep.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "SLA Breach Response",
    "workflowKind": "operational",
    "triggerType": "event-driven",
    "typicalCadence": "per-event",
    "complexity": "cross-team",
    "description": "Responds to SLA threshold breaches in real time — detecting when ticket\nresponse or resolution times approach or exceed contractual SLA commitments,\nautomatically escalating to service owners and on-call engineers, notifying\naccount managers for customer-facing impact assessment, triggering war-room\nassembly for critical-tier breaches, tracking remediation steps until SLA\ncompliance is restored, and generating breach post-analysis reports with\nroot-cause attribution. Produces SLA breach alerts, escalation audit trails,\nand monthly SLA compliance dashboards. Excludes SLA contract negotiation.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:sla-breach-response",
      "to": "role:bug-triager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "role:incident-commander",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "role:engineering-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "skill-area:sli-slo-management",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "skill-area:incident-response",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "domain:operations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "responsibility:incident-command",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "responsibility:slo-definition",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "org-unit:support-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "org-unit:incident-response-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}