{
  "id": "workflow:onboarding-support-program",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-support-types.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Onboarding Support Program",
    "workflowKind": "operational",
    "triggerType": "event-driven",
    "typicalCadence": "per-customer",
    "complexity": "cross-team",
    "description": "Provides structured support during customer onboarding and\nimplementation — designing guided setup workflows with milestone\ncheckpoints and progress tracking, triggering proactive outreach when\ncustomers stall at known friction points in the onboarding journey,\nassigning dedicated onboarding specialists for high-value accounts with\ndefined engagement cadences, tracking time-to-first-value metrics by\ncustomer segment and onboarding path, managing onboarding kickoff calls\nwith structured agendas and success criteria definition, coordinating\ntechnical integration support including API setup guidance and data\nmigration assistance, measuring onboarding completion rates and correlating\nwith long-term retention, and identifying at-risk onboarding customers\nthrough engagement scoring before they churn. Produces onboarding progress\ndashboards, milestone completion funnels, and time-to-value benchmarks by\nsegment. Excludes product development and post-onboarding account\nmanagement.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:onboarding-support-program",
      "to": "role:planner",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "role:technical-writer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "role:end-user",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "skill-area:customer-success",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "skill-area:data-analytics",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "responsibility:data-quality-monitoring",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "responsibility:onboard-new-engineer",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "org-unit:support-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "org-unit:customer-success",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}