{
  "id": "workflow:forum-community-management",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-community-channels.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Forum Community Management",
    "workflowKind": "operational",
    "triggerType": "continuous",
    "typicalCadence": "daily",
    "complexity": "cross-team",
    "description": "Manages the community forum platform operations and quality — organizing\ncategory and tag taxonomies that enable discoverability and reduce\nduplicate posts, configuring moderation queues with automated spam\ndetection and new-user post approval workflows, implementing reputation\nsystems that reward quality contributions through trust levels and\nprivileges, managing the unanswered question queue with staff response SLAs\nand community expert pings, tracking thread resolution rates and\ntime-to-answer metrics by category, promoting high-quality posts to\nknowledge base articles or featured content, coordinating community expert\nprograms where power users earn recognition for helping others, analyzing\nsearch patterns to identify content gaps where users seek but cannot find\nanswers, and maintaining SEO optimization for forum content indexing and\nexternal discoverability. Produces forum health dashboards, unanswered\nquestion reports, and reputation system analytics. Excludes platform\ndevelopment and migration.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:forum-community-management",
      "to": "role:devrel",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "role:technical-writer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "role:planner",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "skill-area:community-management",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "skill-area:data-analytics",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "domain:community",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "responsibility:triage-incoming-issues",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "responsibility:data-quality-monitoring",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "org-unit:community-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "org-unit:developer-relations-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": [
    {
      "from": "stack-profile:forum-discussion-board",
      "to": "workflow:forum-community-management",
      "kind": "follows_workflow"
    }
  ]
}