Field Dispatch Optimization
workflow:field-dispatch-optimization
Workflowworkflows/workflows/workflows-field-services.yaml·Open in Graph → {
"id": "workflow:field-dispatch-optimization",
"_kind": "Workflow",
"_file": "workflows/workflows/workflows-field-services.yaml",
"_cluster": "workflows",
"attributes": {
"displayName": "Field Dispatch Optimization",
"workflowKind": "operational",
"triggerType": "scheduled",
"typicalCadence": "daily",
"complexity": "cross-team",
"description": "Optimizes field technician dispatching and route planning -- analyzing\nincoming service requests by priority and SLA deadlines, matching\ntechnician skill certifications to job requirements, computing optimal\ntravel routes considering traffic patterns and geographic clustering,\nbalancing workload across the mobile workforce, and re-dispatching in\nreal time when emergencies or cancellations occur. Produces daily\ndispatch schedules, route manifests, and utilization reports. Excludes\ntechnician hiring and training.\n"
},
"outgoingEdges": [
{
"from": "workflow:field-dispatch-optimization",
"to": "role:planner",
"kind": "involves_role",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "role:data-scientist",
"kind": "involves_role",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "role:engineering-manager",
"kind": "involves_role",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "skill-area:python-data-pipelines",
"kind": "requires_skill_area",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "skill-area:observability-pipeline",
"kind": "requires_skill_area",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "domain:field-services",
"kind": "applies_to_domain",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "domain:operations",
"kind": "applies_to_domain",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "responsibility:capacity-planning",
"kind": "triggers_responsibility",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "responsibility:slo-definition",
"kind": "triggers_responsibility",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "org-unit:operations-team",
"kind": "performed_by_org_unit",
"attributes": {}
},
{
"from": "workflow:field-dispatch-optimization",
"to": "org-unit:engineering",
"kind": "performed_by_org_unit",
"attributes": {}
}
],
"incomingEdges": []
}