{
  "id": "workflow:customer-onboarding-B2B",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-expanded-3.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Customer Onboarding (B2B)",
    "workflowKind": "operational",
    "triggerType": "event-driven",
    "typicalCadence": "per-customer",
    "complexity": "cross-team",
    "description": "Onboarding enterprise customers after contract signing — kickoff\nmeeting, technical integration, data migration, user provisioning,\ntraining delivery, and success plan creation. Includes milestone\ntracking and time-to-value optimization.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "role:customer-success-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "role:solutions-architect",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "role:account-executive",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "skill-area:customer-success",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "skill-area:onboarding-flow-design",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "responsibility:customer-satisfaction-metrics",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "responsibility:user-activation-rate",
      "kind": "triggers_responsibility",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}