{
  "id": "workflow:customer-journey-optimization",
  "_kind": "Workflow",
  "_file": "domain/workflows/workflows-business.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "Customer Journey Optimization",
    "description": "Continuous cross-team operational workflow that systematically identifies and removes\nfriction from the end-to-end customer experience spanning acquisition, onboarding,\nproduct adoption, support, and renewal. Customer success managers and product analysts\ncollect quantitative funnel data, NPS scores, and support ticket themes, while UX\nresearchers conduct qualitative interviews at key journey stages. Insights are\nsynthesized into an updated journey map, and high-impact improvement opportunities\nare prioritized into the product and marketing roadmaps. Quarterly reviews track\nwhether interventions have measurably improved satisfaction, conversion, or retention\nmetrics, closing the feedback loop between customer insight and business outcome.\n",
    "workflowKind": "operational",
    "triggerType": "continuous",
    "typicalCadence": "quarterly",
    "complexity": "complex"
  },
  "outgoingEdges": [
    {
      "from": "workflow:customer-journey-optimization",
      "to": "role:customer-success-manager",
      "kind": "involves_role"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "role:product-manager",
      "kind": "involves_role"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "role:ux-researcher",
      "kind": "involves_role"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "role:marketing-strategist",
      "kind": "involves_role"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "role:product-analyst",
      "kind": "involves_role"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "role:content-strategist",
      "kind": "involves_role"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "domain:marketing",
      "kind": "applies_to_domain"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "responsibility:customer-journey-mapping",
      "kind": "triggers_responsibility"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "responsibility:user-research",
      "kind": "triggers_responsibility"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "responsibility:metric-definition",
      "kind": "triggers_responsibility"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "responsibility:stakeholder-communication",
      "kind": "triggers_responsibility"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "responsibility:market-research",
      "kind": "triggers_responsibility"
    }
  ],
  "incomingEdges": [
    {
      "from": "tool:revenuecat",
      "to": "workflow:customer-journey-optimization",
      "kind": "supports_work",
      "attributes": {
        "confidence": "medium",
        "evidence": "Subscription lifecycle events support customer journey analysis."
      }
    },
    {
      "from": "tool:saleor",
      "to": "workflow:customer-journey-optimization",
      "kind": "supports_work",
      "attributes": {
        "confidence": "medium",
        "evidence": "Checkout and catalog data supports customer journey optimization."
      }
    },
    {
      "from": "tool-server:mcp-saleor-candidate",
      "to": "workflow:customer-journey-optimization",
      "kind": "supports_work",
      "attributes": {
        "confidence": "medium",
        "evidence": "Checkout and catalog state supports journey optimization."
      }
    },
    {
      "from": "lib-agent:customer-experience--escalation-coordinator",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:customer-experience--problem-analyst",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--account-strategist-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--alignment-facilitator-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--battlecard-creator-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--challenger-coach-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--comp-designer-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--customer-health-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--data-steward-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--deal-inspector-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--expansion-hunter-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--forecast-analyst-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--lead-router-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--lead-scorer-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--meddpicc-qualifier-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--methodology-trainer-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--onboarding-coach-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--pipeline-optimizer-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--playbook-author-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--qbr-facilitator-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--quota-analyst-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--revenue-planner-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--sandler-coach-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--spin-coach-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--territory-designer-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--value-engineer-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:sales--win-loss-analyst-agent",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--data-quality-inspector",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--itinerary-narrator",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--open-data-scout",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--python-etl-engineer",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--sql-query-composer",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--sqlite-schema-architect",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--stopover-strategist",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--traveler-profiler",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:travel--trip-scope-planner",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--churn-prevention",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--closed-loop-feedback",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--csat-collection",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--customer-health-scoring",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--customer-journey-mapping",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--customer-onboarding",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--escalation-management",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--feedback-analysis-pipeline",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--kcs-implementation",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--knowledge-base-development",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--nps-survey-program",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
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      "to": "workflow:customer-journey-optimization",
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      "attributes": {
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    },
    {
      "from": "lib-process:customer-experience--qbr-preparation",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--self-service-optimization",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--service-request-fulfillment",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--sla-management",
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      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--touchpoint-optimization",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--account-expansion-upsell",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--challenger-sale-teaching",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--compensation-plan-design",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
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      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--crm-data-quality",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
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      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
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      "to": "workflow:customer-journey-optimization",
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      "attributes": {
        "weight": 1
      }
    },
    {
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      "attributes": {
        "weight": 1
      }
    },
    {
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      "attributes": {
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    },
    {
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      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--new-hire-onboarding-ramp",
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      "attributes": {
        "weight": 1
      }
    },
    {
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    {
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    {
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    },
    {
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      "attributes": {
        "weight": 1
      }
    },
    {
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      "attributes": {
        "weight": 1
      }
    },
    {
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      "attributes": {
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      }
    },
    {
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      "attributes": {
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      }
    },
    {
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      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--sandler-pain-funnel",
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      "attributes": {
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      }
    },
    {
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      "attributes": {
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      }
    },
    {
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      "attributes": {
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      }
    },
    {
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      "attributes": {
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      }
    },
    {
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      "attributes": {
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      }
    },
    {
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      "attributes": {
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    },
    {
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    },
    {
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    },
    {
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    {
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