{
  "id": "workflow:customer-health-score-review",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-customer-experience.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Customer Health Score Review",
    "workflowKind": "governance",
    "triggerType": "scheduled",
    "typicalCadence": "weekly",
    "complexity": "cross-team",
    "description": "Reviews composite customer health scores — analyzing product usage trends,\nsupport ticket patterns, engagement metrics, payment behavior, and\nsentiment signals to identify at-risk accounts requiring intervention and\nexpansion-ready accounts for upsell outreach. Produces a tiered action\nplan by health segment. Excludes individual customer outreach.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:customer-health-score-review",
      "to": "role:data-scientist",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "role:engineering-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "role:planner",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "skill-area:python-data-pipelines",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "skill-area:observability-pipeline",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "domain:business-intelligence",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "responsibility:data-quality-monitoring",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "responsibility:triage-incoming-issues",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "org-unit:customer-success",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "org-unit:business-intelligence-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}