{
  "id": "tool:plain",
  "_kind": "Tool",
  "_file": "domain/tools/tools-ora-role-workflow-discovery.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "Plain",
    "homepageUrl": "https://www.plain.com",
    "kind": "other",
    "description": "API-first customer support platform surfaced by Ora for support-ticket triage,\ncustomer context, and developer-facing support workflows.\n",
    "ora": {
      "domain": "plain.com",
      "score": 74,
      "grade": "B",
      "category": "Communication & Support",
      "tags": [
        "customer support",
        "api-first support",
        "modern helpdesk"
      ],
      "scoreUrl": "https://ora.run/score/plain.com"
    }
  },
  "outgoingEdges": [
    {
      "from": "tool:plain",
      "to": "source-ref:ora-discover-api",
      "kind": "sourced_from"
    },
    {
      "from": "tool:plain",
      "to": "skill-area:customer-support",
      "kind": "tool_used_by",
      "attributes": {}
    },
    {
      "from": "tool:plain",
      "to": "role:support-engineer",
      "kind": "supports_work",
      "attributes": {
        "confidence": "high",
        "evidence": "Ora surfaced Plain for customer support ticket triage and knowledge-base workflows."
      }
    },
    {
      "from": "tool:plain",
      "to": "responsibility:triage-incoming-issues",
      "kind": "supports_work",
      "attributes": {
        "confidence": "high",
        "evidence": "Support threads and customer context support issue intake and escalation triage."
      }
    }
  ],
  "incomingEdges": [
    {
      "from": "agent-readiness-score:ora.plain-com",
      "to": "tool:plain",
      "kind": "scores_agent_readiness_of",
      "attributes": {
        "observedVia": "ora-discover-api"
      }
    },
    {
      "from": "tool-server:mcp-plain",
      "to": "tool:plain",
      "kind": "integrates_with",
      "attributes": {}
    }
  ]
}