II.
Tool overview
Reference · livetool:freshdesk
Freshdesk overview
Cloud-based customer support helpdesk by Freshworks. Provides ticketing, omnichannel inbox, automation, SLA management, and a self-service knowledge base for support teams.
Attributes
displayName
Freshdesk
homepageUrl
kind
other
description
Cloud-based customer support helpdesk by Freshworks. Provides
ticketing, omnichannel inbox, automation, SLA management, and
a self-service knowledge base for support teams.
Outgoing edges
alternative_to3
- tool:zendesk·ToolZendesk
- tool:hubspot·ToolHubSpot
- tool:salesforce·ToolSalesforce
supports_work2
- role:support-engineer·RoleSupport Engineer
- responsibility:triage-incoming-issues·ResponsibilityTriage incoming issues
tool_used_by1
- skill-area:customer-support·SkillAreaCustomer Support Systems
used_for1
- skill-area:customer-support·SkillAreaCustomer Support Systems
Incoming edges
alternative_to3
- tool:zendesk·ToolZendesk
- tool:hubspot·ToolHubSpot
- tool:salesforce·ToolSalesforce
scores_agent_readiness_of1
- agent-readiness-score:ora.freshdesk-com·AgentReadinessScoreOra score — Freshdesk