Incident Management (Go, PostgreSQL, Redis, PagerDuty, Slack, Prometheus) overview

An incident management platform that automates alert routing, escalation, status page updates, and post-incident review workflows. Go services ingest alerts from Prometheus and third-party monitoring tools, apply deduplication and correlation rules, and route incidents to on-call responders via PagerDuty. Slack integration provides war room channels, status updates, and command-based incident actions. PostgreSQL stores incident timelines, action items, and post-mortem reports with full audit trails. Redis manages alert deduplication windows, escalation timers, and real-time incident status caches. The tradeoff is alert fatigue from noisy integrations and the discipline required to maintain accurate runbooks and escalation policies across team rotations.