{
  "id": "specialization:customer-experience",
  "_kind": "Specialization",
  "_file": "domain/specializations/specializations-library-match.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "Customer Experience",
    "description": "Customer journey design, satisfaction measurement, and loyalty program\nmanagement. Covers NPS/CSAT analytics, voice of customer programs,\nand cross-functional CX improvement initiatives.\n"
  },
  "outgoingEdges": [
    {
      "from": "specialization:customer-experience",
      "to": "domain:customer-experience",
      "kind": "specializes"
    }
  ],
  "incomingEdges": [
    {
      "from": "domain:customer-experience",
      "to": "specialization:customer-experience",
      "kind": "contains"
    },
    {
      "from": "domain:customer-relations",
      "to": "specialization:customer-experience",
      "kind": "contains"
    },
    {
      "from": "domain:hospitality",
      "to": "specialization:customer-experience",
      "kind": "contains"
    },
    {
      "from": "skill-area:customer-success",
      "to": "specialization:customer-experience",
      "kind": "applies_to",
      "attributes": {
        "confidence": "secondary"
      }
    },
    {
      "from": "lib-agent:customer-experience--escalation-coordinator",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-agent:customer-experience--problem-analyst",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--churn-prevention",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--closed-loop-feedback",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--csat-collection",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--customer-health-scoring",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--customer-journey-mapping",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--customer-onboarding",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--escalation-management",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--feedback-analysis-pipeline",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--kcs-implementation",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--knowledge-base-development",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--nps-survey-program",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--problem-management",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--qbr-preparation",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--self-service-optimization",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--service-request-fulfillment",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--sla-management",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-process:customer-experience--touchpoint-optimization",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    },
    {
      "from": "page:library-customer-experience",
      "to": "specialization:customer-experience",
      "kind": "documents"
    }
  ]
}