II.
SkillArea overview
Reference · liveskill-area:itsm
IT Service Management overview
ITIL-based service management — incident management, change management, service catalog, CMDB, and SLA management using ServiceNow and similar platforms.
Attributes
displayName
IT Service Management
description
ITIL-based service management — incident management, change management,
service catalog, CMDB, and SLA management using ServiceNow and similar
platforms.
domains
expertiseLevels
- intermediate
- expert
Outgoing edges
applies_to1
- domain:operations·DomainOperations
Incoming edges
prerequisite_for_learning1
- skill-area:operations-automation·SkillAreaOperations Automation
requires_expertise2
- role:it-operations-manager·RoleIT Operations Manager
- role:helpdesk-engineer·RoleHelpdesk Engineer
tool_used_by1
- tool:servicenow·ToolServiceNow